The Relationship Between the Use of the Ministry of Health’s Learning Management System (LMS) and Employee Competencies and Service Performance at Dr. Cipto Mangunkusumo National General Hospital

Authors

  • Irwansyah Universitas Ciputra
  • Natalia Christiani Universitas Ciputra
  • Teofilus Universitas Ciputra

DOI:

https://doi.org/10.59141/jrssem.v6i1.1594

Keywords:

Learning Management System, Employee Competency, Service Performance, Hospital, Digital Transformation

Abstract

Digital transformation in the healthcare sector requires effective human resource development through technology-based learning systems. This study aimed to analyze the effectiveness of the Ministry of Health of the Republic of Indonesia’s Learning Management System (LMS) and employee competence in relation to service performance at Dr. Cipto Mangunkusumo National General Hospital. A quantitative descriptive-verificative design was employed. Data were collected through questionnaires administered to 125 employees who participated in LMS-based training and were analyzed using simple and multiple linear regression analyses. The results showed that LMS effectiveness had a positive and significant effect on employee competence, while employee competence had a positive and significant effect on service performance. Simultaneously, both variables significantly influenced service performance, with a contribution of 75.9% (R² = 0.759), and employee competence was identified as the most dominant variable. These findings confirmed the importance of integrating LMS utilization and strengthening employee competence to improve the quality of public hospital services. This study recommends developing sustainable LMS-based training programs integrated with periodic competency assessments to support digital transformation in the healthcare sector.

Downloads

Published

2026-08-26

How to Cite

Irwansyah, Christiani, N., & Teofilus. (2026). The Relationship Between the Use of the Ministry of Health’s Learning Management System (LMS) and Employee Competencies and Service Performance at Dr. Cipto Mangunkusumo National General Hospital. Journal Research of Social Science, Economics, and Management, 6(1), 734–741. https://doi.org/10.59141/jrssem.v6i1.1594

Issue

Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management

Section

Articles

License

Copyright (c) 2026 Irwansyah, Natalia Christiani, Teofilus

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.