Rahmatullah, R.R. et al. 2026. Analysis of the Gap in E-Commerce Service Quality on the Shopee Platform Using the E-Servqual Dimensions with the Servqual Method and Importance-Performance Analysis (IPA). Journal Research of Social Science, Economics, and Management. 6, 2 (Sep. 2026), 935–952. DOI:https://doi.org/10.59141/jrssem.v6i2.1715.