RAHMATULLAH, Rama Rabbani; IRIANI; SYAIFULLAH , Hafid. Analysis of the Gap in E-Commerce Service Quality on the Shopee Platform Using the E-Servqual Dimensions with the Servqual Method and Importance-Performance Analysis (IPA). Journal Research of Social Science, Economics, and Management, [S. l.], v. 6, n. 2, p. 935–952, 2026. DOI: 10.59141/jrssem.v6i2.1715. Disponível em: https://jrssem.publikasiindonesia.id.solusipublish.com/index.php/jrssem/article/view/1715. Acesso em: 18 sep. 2026.